Bathcenter.co.uk Incorrect Orders

– Step by Step
 

How it works:

Quick Resolutions – If there is an issue with your order, we are here to get it sorted. Whether we sent the wrong item or you ordered the wrong size by mistake, we aim to make the process as smooth as possible.
 

Please follow the steps below depending on the situation:
 

If We Have Sent the Wrong Item (Our Mistake)

If we have sent an item incorrectly, it will be exchanged completely free of charge. Please let us know ASAP via email: support@bathcenter.co.uk.

To help us resolve this swiftly, please include:

• Your original order number

• An image of the item fully packaged as it was received

What happens next: Once received, we will immediately arrange the delivery of the correct item and coordinate the collection and return of the incorrect item at no cost to you.

 

If You Ordered the Wrong Item (Customer Error)

Please note that we do not offer a direct exchange service if an item was ordered by mistake.

If you need a different product, you will need to place a new order online for the correct item.

If you need us to handle the logistics for the mistake, we can help:

• Collections & Delivery: We can arrange to collect the item ordered in error, but this is classed as a RETURN and it will incur a collection fee for the return, as well as a new delivery charge for any replacement item.

• To help us resolve this swiftly email us support@bathcenter.co.uk, please include:

Your original order number

An image of the item fully packaged as it was received

Full more information about Returns & Refunds CLICK HERE
 

• Top Tip: We highly recommend double-checking all product specifications and dimensions before finalizing your order to help avoid these additional costs.