Help & Frequently Asked Questions


Do you have a showroom?

We do, we have a large showroom at our had office in Chesterfield.  Our not having nation wide showrooms enables us to be very competitive on price and service.

Do you have a catalogue?

We don't have a catalogue but products listed on the site have at least as much information and as many pictures as a brochure and in most cases far more.
If you need further information on a product please email us

When will my order order arrive?

Most orders take 1-2 working days although it can vary, to confirm delivery day or if you have a day in mind please email us at
Please do not book installation until goods are on site and checked, we are not responsible for the cost of installer cancellation.

What time will my order arrive?

We cant usually give delivery times but we can usually confirm a delivery day.
If you cant be in on the date in question or have any other questions regarding delivery please let us know asap via email and we can make alternative arrangements.

How do i return my item?

If you wish to cancel an order Total bathrooms ( must receive notice in writing and within 30 days
after delivery. Total Bathrooms are under no legal obligation to accept cancellations after that period.
If you have any queries on this please email

Please note goods returned to us will not be refunded unless they are in re-saleable condition ie not written on or damaged.

Cancelled goods should be returned to us at the following address:

Total bathrooms

Unit 21/22 Storforth Lane Trading Estate


S41 0QQ

(please do not return items without contacting us first)

How do i cancel my order?

If you wish to cancel please just email and assuming the item hasn't already left us we will cancel and refund immediately.

Where can i find technical information?

Most of our products have a technical drawing as part of the listing however if you cant find the information you need please contact us at and we will get it asap.

If your question isn't listed please email us

We are also often asked for our manufacturers contact details, please see below:

Abacus 0345 850 50 40  
Abode 01226 28 34 34
Arcade 01322 473222 
Bathrooms To Love 0800 8 77 88 99
Britton 01322 473222
Burlington 01322 473222
Carron 01324 638 407
Cleargreen 01322 473222
Clearwater 01322 473222
Eastbrooks ​​​​​​  01452 330 494
​​​​​​​Flova  01892 611240​​​​​​​​​​​​​​
Frontline 07004 242424​​​​​​​
Hib 020 8441 0219
​​​​​​​Ideal Standard 01482 346461​​​​​​​​​​​​​​
Inta 01889 272180​​​​​​​​​​​​​​
​​​​​​​Kaldewei 01480 498053​​​​​​​​​​​​​​
​​​​​​​Kartell 01234 363 393
Lakes  01684 853870
Mermaid 01472 279940
Nuance 01933 232272
RAK 01730 237 850​​​​​​​​​​​​​​
Vitra 01235 750990​​​​​​​​​​​​​​
​​​​​​​Warmup 0345 345 2288​​​​​​​
Zamori 01322 473222​​​​​​​

Please feel free to call us at with any other questions you may have.

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